Frequently Asked Questions (FAQ)

What is the Timbers Reciprocity Program (TRP)?
How does the Timbers Reciprocity Program work?
Who is eligible to join the Timbers Reciprocity Program?
Which properties are a part of the Timbers Reciprocity Program?
What costs are associated with The Timbers Reciprocity Program?
How are trade weeks categorized?
Is there a limit to the type or number of weeks that can be traded?
Are there other limits on trades?
Can partial weeks be deposited or withdrawn?
Who can use weeks that have been withdrawn?
If nobody signs up for the week I deposited, can I visit my property at that time?
What is the cancellation policy on withdrawn weeks?
Is there a time restriction for trades?
Will any personal information of mine be shared with other Members on the site or those who stay at my home property?

What is the Timbers Reciprocity Program (TRP)?

The Timbers Reciprocity Program is a simple online trading system that allows Owners at exclusive clubs in the portfolio the ability to trade weeks at their home property for time at other exquisite and private destinations.
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How does the Timbers Reciprocity Program work?

Trades can be made on the website www.collectionmembers.com by following three easy steps. First, Owners go through a short registration. After registering, you then deposit your planned weeks at your home resort into the TRP Trade Pool and receive a credit.  Finally, you search for and withdraw comparable weeks at other resorts using this credit within a two-year time frame. For step-by-step instructions, please click here.
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Who is eligible to join the Timbers Reciprocity Program?

Owners at each property that are a part of the Timbers Reciprocity Program are eligible to join.
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Which properties are a part of the Timbers Reciprocity Program?

Click here for a list of properties that are a part of the Timbers Reciprocity Program. 
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What costs are associated with the Timbers Reciprocity Program?

There are no annual fees or dues, nor is there a fee for depositing weeks into the TRP Trade Pool. However, to complete a trade and withdraw a week, there is a $250 facilitation fee. The payment can be made online via credit card at the time of the trade, or over the phone with a TRP Representative. In addition to the $250 facilitation fee, Owners will be responsible for incidentals, charges and housekeeping fees at the properties they visit.

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How are trade weeks categorized?

Weeks are categorized by three levels: Prime, Choice and Select. The classification of all weeks is determined by property representatives based on the season, use and other unique attributes of each destination.

Prime weeks may be traded for other Prime weeks, Choice weeks or Select weeks. Choice weeks can be traded for other Choice weeks or Select weeks. Select weeks are off-season weeks. They may only be traded for other Select weeks.
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Is there a limit to the type or number of weeks that can be traded?

Only planned weeks can be traded. Owners cannot deposit Float, Space Available or Short Notice weeks. Owners with multiple interests are eligible to trade the planned weeks for each interest. Whole Owners are limited to trading four weeks per year, per property.
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Are there other limits on trades?

Owners can only deposit Planned and Fixed weeks, not Float, Space Available or Short Notice weeks. Weeks must be deposited 60 days prior to the first arrival day of the week.

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Can partial weeks be deposited or withdrawn?

No. Only full, seven-day planned weeks can be deposited and withdrawn from the TRP Trade Pool.
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Who can use weeks that have been withdrawn?

You and your immediate family to include:

  • Spouse and parents thereof; 
  • Sons and daughters and spouses thereof;
  • Parents and spouses thereof;
  • Brothers and sisters and spouses thereof;
  • Grandparents and grandchildren and spouses thereof;
  • Domestic partner and parents thereof;

TRP is and Owner benefit and may not be accessed by non-Owners (clients, friends, colleagues, etc.).

If nobody signs up for the week I deposited, can I visit my property at that time?

No. Once you have deposited a week, it stays in the TRP Trade Pool. If you choose to use credits to withdraw a week you deposited, you will still be subject to the $250 facilitation fee.
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What is the cancellation policy on withdrawn weeks?

Once a week is withdrawn it must be used or it is forfeited. Withdrawn weeks cannot be placed back into the TRP Trade Pool.  Up to a $500 cancellation fee may be applied to short notice cancellations.
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Is there a time restriction for trades?

Once you have deposited a week into the TRP Trade Pool, you have two years to make a withdrawal before your credit expires. Please note that you do not have to complete your travel within that two-year window, but rather just apply your credit by withdrawing any available TRP week, including those that are after your expiration date.
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Will any personal information of mine be shared with other Members on the site or those who stay at my home property?

No, personal information will not be shared with other users.
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