Frequently Asked Questions (FAQ)
What is the Timbers Reciprocity Program (TRP)?
How does TRP work?
Who is eligible to join TRP?
Which Timbers Resorts properties are a part of TRP?
Does the TRP website facilitate trades for every property in Timbers Resorts portfolio?
What costs are associated with TRP?
How are trade weeks categorized?
Is there a limit to the number of weeks I can trade?
Are there other limits on trades?
Who can use weeks that have been withdrawn?
Can I deposit or withdraw partial weeks?
If nobody signs up for the week I deposited, can I visit my property at that time?
What is the cancellation policy on withdrawn weeks?
Is there a time restriction for trades?
Will any personal information of mine be shared with other TRP Members on the site or those who stay at my home property?
What is the Timbers Reciprocity Program (TRP)?
TRP is a simple online exchange system that allows Owners at Timbers Resorts’ portfolio of exclusive clubs the ability to trade weeks at their home property for time at other exquisite and private destinations within the portfolio.
back to top
Trades can be made on the website www.collectionmembers.com by following three easy steps. First, Owners go through a short registration. After registering, you then deposit your planned weeks at their home resort into the TRP Trade Pool and receive a credit. Finally, you search for and withdraw comparable weeks at other resorts using this credit within a two-year time frame. For step-by-step instructions, please click here.
back to top
Owners at each property that is a part of TRP are eligible to join.
back to top
Which Timbers Resorts properties are a part of TRP?
All properties in the Timbers Resorts portfolio are a part of TRP upon completion of construction.
back to top
Does the TRP website facilitate trades for every property in Timbers Resorts portfolio?
The website is used to arrange trades for all properties except The Timbers Club. To trade weeks for The Timbers Club, please contact a TRP Representative at 877.877.4405 or trp@timbersresorts.com.
back to top
What costs are associated with TRP?
There is no annual fee or dues nor is there a fee for depositing weeks into the TRP Trade Pool. However, to complete a trade and withdraw a week, there is a $250 facilitation fee. The payment can be made online via credit card at the time of the trade, or over the phone with a TRP Representative. In addition to the $250 facilitation fee, Owners will be responsible for incidentals, charges and housekeeping fees at the properties they visit.
back to top
How are trade weeks categorized?
Weeks are categorized by two levels: Choice and Select. The classification of all weeks is determined by property representatives based on the season, use and other unique attributes of each destination.
Choice weeks are the bulk of tradable weeks. Choice weeks can be traded for other Choice weeks or Select weeks. Select weeks are off-season weeks. They may only be traded for other Select weeks.
back to top
Is there a limit to the number of weeks I can trade?
Only planned weeks can be traded. Owners cannot deposit space available or short notice weeks. Owners with multiple interests are eligible to trade the planned weeks for each interest. Whole Owners are limited to trading four weeks per year, per property.
back to top
Are there other limits on trades?
Owners can only deposit Planned and Fixed weeks, not Float, Space Available or Short Notice weeks. Weeks must be deposited 90 days prior to the first arrival day of the week.
Can I deposit or withdraw partial weeks?
No. Only full, seven-day planned weeks can be deposited and withdrawn from the TRP Trade Pool.
back to top
Who can use weeks that have been withdrawn?
You and your immediate family, your mother, father and children.
back to top
If nobody signs up for the week I deposited, can I visit my property at that time?
No. Once you have deposited a week, it stays in the TRP Trade Pool. If you choose to use credits to withdraw a week you deposited, you will still be subject to the $250 facilitation fee.
back to top
What is the cancellation policy on withdrawn weeks?
Once a week is withdrawn it must be used or it is forfeited. Withdrawn weeks cannot be placed back into the TRP Trade Pool.
back to top
Is there a time restriction for trades?
Once you have deposited a week into the TRP Trade Pool, you have two years to make a withdrawal before your credits expire. Please note that you do not have to complete your travel within that two-year window, but rather just apply your credit by withdrawing any available TRP week, including those that are after your expiration date.
back to top
Will any personal information of mine be shared with other TRP Members on the site or those who stay at my home property?
No personal information will be shared with other users.
back to top